Last updated: 12 July 2025

At Xtoryline, we appreciate your support and strive to deliver meaningful pieces that reflect our creative journey. Please read our refund policy carefully before making a purchase.

1. Original Artworks

Each original piece is hand-drawn and one of a kind.

• All sales are final.

  We do not accept returns or refunds for original artworks once sold.

• Exceptions

  Refunds or replacements will only be considered if:

  
  

  • The artwork arrives damaged during transit

  • The wrong item was sent

  
  

To qualify, please contact us within 3 days of receiving your order with:

• Clear photos of the item and packaging

• Your order number and contact info

2. Clothing & Merchandise

All clothing and printed products (e.g. T-shirts, tote bags) are made in limited batches.

• All sales are final.

  We do not accept returns, refunds, or exchanges for size or preference issues. Please refer to the size chart carefully before placing your order.

• Exceptions

  We will only offer a refund or replacement if:

  
  

  • The item is defective

  • The wrong item was sent

  
  

Please contact us within 3 days of receiving the item, with photos and order details.

3. Shipping Fees

• Original shipping fees are non-refundable, unless the error was ours.

• Return shipping for approved refunds or replacements (due to damage/wrong item) will be covered by us.

Every piece is handled with care and intention. 


Thank you for supporting independent art.

Xtoryline

Email: lucasloo@kiipt.com
Instagram: @xtoryline